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Designing and managing industrial product-service systems / Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Designing and managing industrial product-service systems / Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Creatore [Helo, Petri, author]
Estensione 1 online resource.
Disciplina 658.5
Accesso persona Gunasekaran, A., author.
Rymaszewska, Anna, author
Genere/Forma Electronic books
ISBN 331940430X
9783319404301
3319404296
9783319404295
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Chapter 1: Introduction; 1.1 Justification and�Importance; 1.2 Challenge of�Transition; Chapter 2: Servitization: Service Infusion in�Manufacturing; 2.1 Servitization: Transition Toward Services; 2.2 Definition of�the�Concept; 2.3 Commodization and�Decommodization; 2.4 Manufacturing and�Service Organizations; 2.5 New Service Development; 2.5.1 Service Blueprinting; 2.5.2 Service Innovation and�Business Models; 2.6 Product Life Cycle as�Platform of�Servitization; 2.6.1 Life Cycle for�Machinery Delivery; 2.6.2 Software Process Life Cycle; 2.7 The Servitization Paradox
Chapter 3: Integrated Product-Service Systems3.1 Types of�Industrial Services; 3.2 Product-Service System; 3.3 Benefits of�PSS; 3.4 Characteristics of�PSS; 3.5 Barriers to�PSS; 3.6 Steps Toward Integrated Product-Service Systems; Chapter 4: Strategic Improvements Through Industrial Services; 4.1 Classification of�Industrial Services; 4.2 From Goods-Dominant to�Service-Dominant Logic; 4.3 Goods-Dominant Logic vs. Service-Dominant Logic; Chapter 5: Improving Marketing and�Operations Strategy Through Industrial Services; 5.1 Coproduction of�Service Offering and�Customer Experience Management
5.2 Increasing Competitiveness Through�Service-Dominant Logic5.3 Global Service Strategies: Service as�a�Means of�Expanding Business; 5.4 Service Supply Chain Structure; Chapter 6: Service Delivery; 6.1 Service Delivery Concept; 6.2 Service Delivery System Design; 6.3 Customers' Roles in�Service Delivery; 6.4 Customer Expectation of�Industrial Services; Chapter 7: Managing Service Delivery; 7.1 Service-Level Agreements; 7.2 Performance Measurement; 7.2.1 Service Delivery Quality; 7.3 Installed Base Management; 7.4 Enterprise Asset Management; Chapter 8: Role of�Technology in�Servitization
8.1 Technology and�Servitization8.2 Internet and�Connected Products; 8.2.1 Architecture of�Smart Physical Products; 8.2.2 Remote Management Systems in�Service Products; 8.3 Industrial Standards for�Managing Service Platforms; 8.4 Condition-Based Maintenance; 8.5 Cloud-Based Services and�Portals; 8.6 Big Data Analytics; 8.7 Applification; Chapter 9: Pricing Decisions: From�Ownership to�Subscription; 9.1 Subscription Services; 9.2 CAPEX and�OPEX; 9.3 The Subscription Economy; 9.4 Pricing Models; 9.5 Freemium Pricing Model; 9.6 Software Ecosystem Model; 9.6.1 Directed Approach
9.6.2 Undirected Approach9.6.3 Tiers of�Developers; Chapter 10: Value Chain Effects; 10.1 Cocreation and�Coproduction of�Value; 10.2 Supply Chains and�Networks; 10.3 Vertical and�Horizontal Integration; 10.4 Moving Downstream in�a�Value Chain; Chapter 11: Conclusions; Acknowledgment; References; Index
Record Nr. DUKE-007678313
[Helo, Petri, author]  
Materiale a stampa
Lo trovi qui: Duke University
Designing and Managing Industrial Product-Service Systems [electronic resource] / by Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Designing and Managing Industrial Product-Service Systems [electronic resource] / by Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Creatore [Helo, Petri, author]
Estensione VII, 101 p. 30 illus., 13 illus. in color : online resource.
Disciplina 658.7
Accesso persona Gunasekaran, A., author.
Rymaszewska, Anna, author
Accesso ente SpringerLink (Online service)
ISBN 9783319404301
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- Servitization – Service Infusion in Manufacturing -- Integrated product-service systems -- Industrial Services as Marketing and Operations Strategy -- Improving marketing and operation strategy through services -- Service delivery -- Managing service delivery -- Role of technology in servitization -- Pricing decisions- from ownership to subscription -- Value chain effects -- Conclusions.
Record Nr. UMICH-014855918
[Helo, Petri, author]  
Materiale a stampa
Lo trovi qui: University of Michigan Ann Arbor
Designing and Managing Industrial Product-Service Systems [electronic resource] / by Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Designing and Managing Industrial Product-Service Systems [electronic resource] / by Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Creatore [Helo, Petri. author]
Estensione VII, 101 p. 30 illus., 13 illus. in color. online resource.
Disciplina 658.7
Accesso persona Gunasekaran, Angappa. author
Rymaszewska, Anna. author
Accesso ente SpringerLink (Online service)
ISBN 9783319404301
Formato Risorse elettroniche
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- Servitization – Service Infusion in Manufacturing -- Integrated product-service systems -- Industrial Services as Marketing and Operations Strategy -- Improving marketing and operation strategy through services -- Service delivery -- Managing service delivery -- Role of technology in servitization -- Pricing decisions- from ownership to subscription -- Value chain effects -- Conclusions.
Record Nr. NYU-004436803
[Helo, Petri. author]  
Risorse elettroniche
Lo trovi qui: New York University