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Designing and managing industrial product-service systems / Petri Helo, Angappa Gunasekaran, Anna Rymaszewska



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Creatore: Helo, Petri, author Visualizza persona
Titolo: Designing and managing industrial product-service systems / Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Link to work: Designing and Managing Industrial Product-Service Systems Visualizza cluster
Pubblicazione: Switzerland : Springer, [2017]
Estensione: 1 online resource.
Tipo formato: computer
Tipo contenuto: text
Tipo supporto: online resource
Disciplina: 658.5
Titolo uniforme di collana: SpringerBriefs in operations management.
Genere/Forma: Electronic books
Classificazione LOC: HD38.5 .H45 2017
Creatori/Collaboratori: Gunasekaran, A., [author.] Visualizza persona
Rymaszewska, Anna, [author.] Visualizza persona
Contenuto supplementare: Includes bibliographical references and index.
Nota di contenuto: Chapter 1: Introduction; 1.1 Justification and�Importance; 1.2 Challenge of�Transition; Chapter 2: Servitization: Service Infusion in�Manufacturing; 2.1 Servitization: Transition Toward Services; 2.2 Definition of�the�Concept; 2.3 Commodization and�Decommodization; 2.4 Manufacturing and�Service Organizations; 2.5 New Service Development; 2.5.1 Service Blueprinting; 2.5.2 Service Innovation and�Business Models; 2.6 Product Life Cycle as�Platform of�Servitization; 2.6.1 Life Cycle for�Machinery Delivery; 2.6.2 Software Process Life Cycle; 2.7 The Servitization Paradox
Chapter 3: Integrated Product-Service Systems3.1 Types of�Industrial Services; 3.2 Product-Service System; 3.3 Benefits of�PSS; 3.4 Characteristics of�PSS; 3.5 Barriers to�PSS; 3.6 Steps Toward Integrated Product-Service Systems; Chapter 4: Strategic Improvements Through Industrial Services; 4.1 Classification of�Industrial Services; 4.2 From Goods-Dominant to�Service-Dominant Logic; 4.3 Goods-Dominant Logic vs. Service-Dominant Logic; Chapter 5: Improving Marketing and�Operations Strategy Through Industrial Services; 5.1 Coproduction of�Service Offering and�Customer Experience Management
5.2 Increasing Competitiveness Through�Service-Dominant Logic5.3 Global Service Strategies: Service as�a�Means of�Expanding Business; 5.4 Service Supply Chain Structure; Chapter 6: Service Delivery; 6.1 Service Delivery Concept; 6.2 Service Delivery System Design; 6.3 Customers' Roles in�Service Delivery; 6.4 Customer Expectation of�Industrial Services; Chapter 7: Managing Service Delivery; 7.1 Service-Level Agreements; 7.2 Performance Measurement; 7.2.1 Service Delivery Quality; 7.3 Installed Base Management; 7.4 Enterprise Asset Management; Chapter 8: Role of�Technology in�Servitization
8.1 Technology and�Servitization8.2 Internet and�Connected Products; 8.2.1 Architecture of�Smart Physical Products; 8.2.2 Remote Management Systems in�Service Products; 8.3 Industrial Standards for�Managing Service Platforms; 8.4 Condition-Based Maintenance; 8.5 Cloud-Based Services and�Portals; 8.6 Big Data Analytics; 8.7 Applification; Chapter 9: Pricing Decisions: From�Ownership to�Subscription; 9.1 Subscription Services; 9.2 CAPEX and�OPEX; 9.3 The Subscription Economy; 9.4 Pricing Models; 9.5 Freemium Pricing Model; 9.6 Software Ecosystem Model; 9.6.1 Directed Approach
9.6.2 Undirected Approach9.6.3 Tiers of�Developers; Chapter 10: Value Chain Effects; 10.1 Cocreation and�Coproduction of�Value; 10.2 Supply Chains and�Networks; 10.3 Vertical and�Horizontal Integration; 10.4 Moving Downstream in�a�Value Chain; Chapter 11: Conclusions; Acknowledgment; References; Index
Restrizioni accesso: EBL Non-Linear Lending EBLNL
Collana: SpringerBriefs in operations management
ISBN: 331940430X
9783319404301
3319404296
9783319404295
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 007678313
Localizzazioni e accesso elettronico http://www.duke.eblib.com/EBLWeb/patron/?target=patron&extendedid=P_4659713_0
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Altra ed. diverso supporto: Print version: Helo, Petri,. Designing and managing industrial product-service systems /. . 9783319404295 3319404296