04588nam 2200529Mi 4500007678313NhCcYBP20161006130502.6m d cr |||||||||||160831s2017 sz ob 001 0 eng d331940430X(electronic bk.)9783319404301(electronic bk.)3319404296978331940429540026451365950868MILNhCcYBPNhCcYBPNDDPHD38.5.H45 2017658.523Helo, Petri,author.http://share-vde.org/sharevde/rdfBibframe/Agent/5370533http://isni.org/isni/0000000039372304Designing and managing industrial product-service systems /Petri Helo, Angappa Gunasekaran, Anna Rymaszewska.Switzerland :Springer,[2017]http://share-vde.org/sharevde/rdfBibframe/Publisher/181 online resource.texttxtrdacontenthttp://rdaregistry.info/termList/RDAContentType/1020computercrdamediahttp://rdaregistry.info/termList/RDAMediaType/1002online resourcecrrdacarrierhttp://rdaregistry.info/termList/RDACarrierType/1018SpringerBriefs in operations managementIncludes bibliographical references and index.Chapter 1: Introduction; 1.1 Justification and�Importance; 1.2 Challenge of�Transition; Chapter 2: Servitization: Service Infusion in�Manufacturing; 2.1 Servitization: Transition Toward Services; 2.2 Definition of�the�Concept; 2.3 Commodization and�Decommodization; 2.4 Manufacturing and�Service Organizations; 2.5 New Service Development; 2.5.1 Service Blueprinting; 2.5.2 Service Innovation and�Business Models; 2.6 Product Life Cycle as�Platform of�Servitization; 2.6.1 Life Cycle for�Machinery Delivery; 2.6.2 Software Process Life Cycle; 2.7 The Servitization ParadoxChapter 3: Integrated Product-Service Systems3.1 Types of�Industrial Services; 3.2 Product-Service System; 3.3 Benefits of�PSS; 3.4 Characteristics of�PSS; 3.5 Barriers to�PSS; 3.6 Steps Toward Integrated Product-Service Systems; Chapter 4: Strategic Improvements Through Industrial Services; 4.1 Classification of�Industrial Services; 4.2 From Goods-Dominant to�Service-Dominant Logic; 4.3 Goods-Dominant Logic vs. Service-Dominant Logic; Chapter 5: Improving Marketing and�Operations Strategy Through Industrial Services; 5.1 Coproduction of�Service Offering and�Customer Experience Management5.2 Increasing Competitiveness Through�Service-Dominant Logic5.3 Global Service Strategies: Service as�a�Means of�Expanding Business; 5.4 Service Supply Chain Structure; Chapter 6: Service Delivery; 6.1 Service Delivery Concept; 6.2 Service Delivery System Design; 6.3 Customers' Roles in�Service Delivery; 6.4 Customer Expectation of�Industrial Services; Chapter 7: Managing Service Delivery; 7.1 Service-Level Agreements; 7.2 Performance Measurement; 7.2.1 Service Delivery Quality; 7.3 Installed Base Management; 7.4 Enterprise Asset Management; Chapter 8: Role of�Technology in�Servitization8.1 Technology and�Servitization8.2 Internet and�Connected Products; 8.2.1 Architecture of�Smart Physical Products; 8.2.2 Remote Management Systems in�Service Products; 8.3 Industrial Standards for�Managing Service Platforms; 8.4 Condition-Based Maintenance; 8.5 Cloud-Based Services and�Portals; 8.6 Big Data Analytics; 8.7 Applification; Chapter 9: Pricing Decisions: From�Ownership to�Subscription; 9.1 Subscription Services; 9.2 CAPEX and�OPEX; 9.3 The Subscription Economy; 9.4 Pricing Models; 9.5 Freemium Pricing Model; 9.6 Software Ecosystem Model; 9.6.1 Directed Approach9.6.2 Undirected Approach9.6.3 Tiers of�Developers; Chapter 10: Value Chain Effects; 10.1 Cocreation and�Coproduction of�Value; 10.2 Supply Chains and�Networks; 10.3 Vertical and�Horizontal Integration; 10.4 Moving Downstream in�a�Value Chain; Chapter 11: Conclusions; Acknowledgment; References; IndexEBL Non-Linear LendingEBLNLDescription based on online resource; title from digital title page (viewed on October 06, 2016).Business logistics.http://id.loc.gov/authorities/subjects/sh85018306Maintenance.http://id.loc.gov/authorities/subjects/sh85079931Electronic books.lcgftGunasekaran, A.,author.http://share-vde.org/sharevde/rdfBibframe/Agent/13156http://isni.org/isni/0000000384280777Rymaszewska, Anna,author.http://share-vde.org/sharevde/rdfBibframe/Agent/8661220http://viaf.org/viaf/332146216620209091368http://rdaregistry.info/Elements/m/P30004http://worldcat.org/oclc/40026451365Print version:Helo, Petri,.Designing and managing industrial product-service systems /..97833194042953319404296SpringerBriefs in operations management.http://share-vde.org/sharevde/rdfBibframe/Work/1110857-1http://viaf.org/viaf/12149659616606830339http://www.duke.eblib.com/EBLWeb/patron/?target=patron&extendedid=P_4659713_0get it@Duke2016101453.8953.898226111PYBUXXXIDXXX634-2017PERKINSDesigning and Managing Industrial Product-Service Systemshttp://share-vde.org/sharevde/rdfBibframe/Work/4772044-1DUKE