1.

Record Nr.

NYU004328139

Autore

[Gunasekaran, A.]

Titolo

Benchmarking and best practices in industrial service business

Pubbl/distr/stampa

Bradford : Emerald Group Publishing Limited, 2015

ISBN

9781785600258

1785600257

9781785600241

Descrizione fisica

1 online resource (167 pages).

Collana

Benchmarking: An International Journal: Volume 22, Issue 2

Altri autori (Persone)

Kohtam¬©√ěki, Marko

Helo, Petri

Disciplina

658

Collocazione

Electronic access

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Nota di bibliografia

Includes bibliographical references.

Nota di contenuto

Cover; Editorial advisory board; Industrial services -- the solution provider's stairway to heaven or highway to hell?; Strategic roles of service sites: application of Ferdows's model; A decision support system to evaluate the business impacts of machine-to-machine system; Meteorological information service support system in wind park application; Service productivity in different industries -- an empirical investigation; Assessing value co-creation and value capture potential in services:a management frame work.

Applications of benchmarking and classification framework for supplier risk managementEmpirical study of measuring supply chain performance; An innovative framework for performance analysis of members of supply chains.

Sommario/riassunto

This ebook includes eight papers demonstrating different aspects of how businesses are transforming toward offering services and product service combinations. The first four chapters are related to service value creation, maintenance and the use of technology in industrial services. The final four chapters focus on supply chain issues.